Your privacy matters to us.

Introduction

GK MY Halaba Hotel respects the privacy of guests and website visitors. This policy explains the information handled through this website and the hotel services connected to it.

Information we collect

Depending on how you use the website, we may receive the information you submit in reservation, contact, manage-booking and concierge forms.

• Contact details such as name, email address and phone number.
• Reservation details such as room choice, check-in/check-out dates, guest counts and special requests.
• Messages you send through Contact or Concierge.
• Files you voluntarily attach to Concierge, including payment-receipt images or PDFs.
• Booking reference and email when you use Manage Booking.

How we use information

We use submitted information to handle reservation requests, check availability, manage stays, review payment receipts, answer enquiries, provide guest assistance, maintain service records, and protect the website and hotel operations.

Sharing and disclosure

Hotel staff may access information when needed to provide the requested service. Information may also be disclosed when reasonably necessary to comply with applicable law, a valid legal request, or to protect guests, staff, the hotel or the website. We do not state that guest information is sold to advertisers.

Data retention

We aim to keep personal information only for as long as it is reasonably needed for hotel operations, record keeping, dispute handling, security, and applicable legal obligations. Retention periods can differ by record type.

Security

We use reasonable administrative and technical measures to protect information handled by the website. No website or electronic storage system can guarantee absolute security, so guests should avoid sending unnecessary sensitive information.

Your choices and requests

You may contact the hotel to ask about personal information you submitted, request correction of inaccurate contact or booking information, or ask questions about how it is handled. Some records may need to be retained where required for legitimate operational or legal reasons.